CityTrack - Management and work order automation for the City

CityTrack™ is the latest in city and municipality workforce management solutions. CityTrack™ integrates people, processes, and information by providing a real-time window into the daily operations of your city department, empowering your dispatchers, crew leaders and workers to deliver superior service to customers.

Why CityTrack™?
There are numerous companies that provide generic “fit all” mobile workforce solutions, many of which attempt to replicate the same business process into various vertical markets. CityTrack™, however, was created specifically with a municipal workforce in mind, so its functionality matches the requirements of a typical city department.

Key Benefits
• Automates current work processes to greatly improve operational efficiency
• Gives everyone in the departmentimmediate access to the current status of every work order
• Captures complete work order lifecycle, from initial assignment to completion of job
• Integrated GPS Solutions, allowing for accurate service vehicle tracking. Shows not only vehicle position, but relates vehicle position to destinations
• Great flexibility, customized to your current work processes to improve workflow and information collection
• Easy-to-use system that allows dispatcher to focus on service issues. Reduce consuming data entry and manual, paperwork-intensive systems

Improved Operations
CityTrack™ provides your dispatcher with an instant and complete view of all available work crews, which can then be categorized by the specific skill sets required for each type of work order received.

In a utilities department, for example, two work crews may specialize in water leaks and main repairs, while another two crews may specialize in wastewater backups. Therefore, when your dispatcher is scheduling a work order, they can pull a list of appropriate crews for the specific job at hand, see which crew will be available the soonest, and schedule the selected work crew for a specific window of time.

By providing a clear picture of previously scheduled work orders and availability of work crews, you prevent possible overbooking of crews and allow the dispatcher to make a better prediction of when the work will be performed.
Additionally, when your dispatcher schedules a work order, the information is automatically downloaded into
CityTrack™, providing a “real time” view of all upcoming jobs for each work crew.

Dispatching
When your dispatcher schedules a work order, the information is automatically downloaded into CityTrack™, providing a “real time” view of all upcoming jobs for each work crew. 

Another feature within CityTrack™ is the integration of mapping/routing software. This provides your dispatcher with an interactive map to assist with work order combination, routing and work crew tracking to more efficiently manage dispatching operations. In addition, it is possible to add discrete, real-time location tracking using java and GPS-enabled wireless devices from Nextel or Sprint Communications. With this feature installed and enabled, it is possible to visually observe the exact location of a work crew, or alternatively, to retrace vehicle movements to determine service completion time, route verification, etc. When your work crew has completed a job, they can use their Nextel or Sprint phone to quickly update the CityTrack™ system to show that the job has been fulfilled, and this information is instantly viewable by those in management and dispatching.

 Flexibility
Flexibility has always been a primary consideration in the development of all of our products. Therefore, we’ve set up our software to allow each user to set their view to show only the information pertinent to their position. A dispatcher can restrict his view to see all calls that are to be fulfilled in the morning of a particular day, a crew leader can view just his crew’s calls, while a manager may want to see a complete organizational picture.

Printing Reports
To effectively manage your mobile workforce, you need powerful, flexible reporting capabilities. CityTrack™ comes with a very flexible report program. View overall performance of your entire department, or limit reports specific to a particular employee with a variety of criteria. Plus, because CityTrack™ is continuously capturing all of this information, it provides management an overall picture of dispatch and service efficiency.

It’s All About Efficiency
CityTrack™ provides a detailed dispatch report with less effort than required with hand written logs typically found in the dispatcher’s office. Using a simple PC network allows a variety of people to

access the service information, improving individual efficiency and scheduling accuracy. A variety of tools and reports are available to assist the dispatcher in both his daily tasks as well as management planning. Using these tools will increase the overall effectiveness of your dispatch operations.

For additional information on CityTrack and our suite of TrackForce Solutions please visit our DQ Contact by clicking here.